Frequently Asked Questions

Unit 2, 11 Robinson Road, Rockingham WA6168.

Yes, you do need to book an appointment. You can do it online or in person at reception. Our easy-to-use booking form right here on our website is by far the best option. It takes just a few minutes and allows you to select from all the dates, times and changing rooms with available spaces. You can also come in and book in person at reception. If we have a changing room free, we will be able to manually book you in and help you straight away. If we are very busy, we may have to book you in for a later time. Unfortunately, you cannot come in and start browsing until your appointment begins.

Yes, you do. All clients are seen by prior booking. You can book an appointment via our quick and easy online booking form. There is a "Book an Appointment" button on every page of this website. However, if you arrive at the store without an appointment, we will always do our best to book you in immediately. If there are no current spaces, you can always pop out for a coffee while you wait.

When you go to the booking page, you will be offered 3 options. Find My Perfect Gown - 1 Hour. We recommend this for clients coming for the first time. We find 1 hour is the perfect amount of time to go through the gowns, select your styles and try them on...often a few times too. Purely Bridal Gowns - Bridal Room. This booking is only for clients trying on Bridal gowns. The bridal room is a separate part of the store and cannot be booked to try on any other type of gown. The bridal room is always booked for 1 hour. It gives us plenty of time with the gowns, but also to try accessories to finish your dream look. Retry/Quick Visit - 30 min. If you have been to us before and want to retry a gown before you decide, this is ideal for you. Equally, if you have been called to say your gown order has arrived, this booking gives you ample time to try your gown on before you take it home. If you have ordered a bridal gown, please book the Bridal Room.

Changing rooms 1, 2, 3 are perfect for a single person to try on gowns. (2 can share if you want) Changing room 4 is much larger. It is ideal for groups (bridesmaids, besties) to share. It is also ideal for mums with prams, or clients with disability aids. The Bridal room is only for clients trying on bridal gowns.

We stock gowns from sizes 2 - 40. However, this is not from every designer. Many designers have a much smaller size range.

Bridal gowns range from $300 - $3000 All other gowns to buy range from $99 - $800. Hire Me gowns range from $90 - $300. Clearance gowns start at $20. Accessories range from $22 - $300

Yes we do. We are proud to be a regional, and exclusive stockist of gowns from some of the best Australian, American and European designers. The full list of designers can be found on the Home page.

Yes we do. Some gowns are very popular and are available in up to 54 colours. You wouldn't want to arrive at an event and see that many women in the same gown. We keep a list of every major event that a gown is sold/hired to. This includes all school balls, main awards nights, charity balls, services balls. We will allow a max of 2 of the same gown, but in different colours to be sold/ hired to that particular event. If the gown only has a few colour options, then only 1 gown will be allowed. Obviously, we cannot control gowns that have been brought elsewhere, but by keeping the list we reduce the risk of too many people wearing the same gown. And if someone else is in the same gown as you.... take it as a compliment in good taste!!

Absolutely, there are over 400 gowns in stock, with approximately 300 of them ready for immediate purchase off the rack. You can pay in full and take it away with you or pay half and put the gown on lay-by. You can also order gowns in various colours and sizes or hire from our growing Hire Me range.

You can pay instore by debit or credit card via eftpos, by cash. Or via bank transfer if you have a gown on layby.

Yes, you can. Gowns can go on lay-by with a 50% deposit. The remaining balance can be paid by instalments, or as a lump sum...whatever is easier for you. If you are paying by instalments, please pay a min of $50 each time until your final payment. You cannot collect a gown until it is paid in full. Although you do not need to book a changing room to collect a gown, we ask that you contact us prior to let us know you are coming. This will ensure we can have the gown ready and serve you correctly.

A gown can be ordered in for you once we have determined the correct size and colour. You will need to pay a 50% deposit to process the order. You will be given an approximate delivery date for the gown to arrive in store. It will not be delivered to your home. Once it arrives, you will be contacted to book a fitting and pay the balance. Please note - Ordered gowns may have slight colour variations from the swatch, or stock gown. It is also possible, that in the case of orders for multiple gowns in different sizes.... for example, bridesmaid's, there may be a slight colour variation from each other. Whilst we will always do our best to order from the same batch number, it may not be possible, and therefore is out of Alison PS Gowns control and must be expected.

Yes. All the gowns are new and direct from the designers each season. Sale gowns are made up of ex-hire, damaged, discontinued or older stock. We do not sell pre-loved gowns from the public.

All gowns are tried on before they are sold off the rack or collected, so it is the responsibility of the purchaser to point out any marks or damage before collection. In the case of any marks or damage being found, Alison PS Gowns may offer a replacement gown or repair the gown or offer a discount for the original gown.

Clearance and sale gowns are reduced in price for several reasons. They may be discontinued colours, end of line styles, older stock or minor damage. Clearance and sale gowns cannot be put on lay-by.

In accordance with Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. More information can be found at www.accc.gov.au. However, there are other options that we are happy to provide. If the gown is on lay-by, you can cancel the gown and transfer the money paid onto another gown or the funds can be held as a credit note for future use. Credit notes have no end date. If you change your mind on a gown that has been ordered in especially for you, it is at the discretion of Alison PS Gowns to offer an alternative gown or credit note. If you change your mind once you have taken the gown home, no offer to exchange or credit will be made.

Unfortunately we no longer offer an alteration service...simply not enough hours in the day! However, all our clients get 10% discount at Pin Up Alterations at the Warnbro shopping centre. Just present your Alison PS Gowns receipt when you go.

Gowns are hired from 9 am Thursday to 5 pm the next Monday. You can hire the gown for a few extra days, but it will be charged as an extra week. This is to keep the diary and cleaning of the gowns running smoothly.

All gowns are hired with a bond attached. This is a sum of money equal to the hire fee that is returned to you once the gown is returned. There are deductions taken from the bond if the contract is broken in any way. Full details are on the form that you complete when book the gown.

You pay the hire fee when you sign the contract. The bond is paid on the day you collect the gown.

No, we do all the cleaning. If you or your dry cleaner damage the gown whilst cleaning it, you would be responsible for the cost of the gown. We expect gowns to be properly worn for the event, so we also expect minor sweat, makeup, food or drink and a dusty hem. These do not usually affect your bond, as it is easily cleaned, so please don't worry about it.....maybe avoid red wine on a pale coloured dress though.

Once you have tried on and chosen your Hire Me gown, you will need to complete the hire contract instore and pay the Hire fee. It's literally that simple and only takes a few minutes.

The downside to a Hire Me gown is that it cannot have any alterations or pins of any sort put on the gown. You have to wear it exactly as it is. If the gown is too long, you have to either wear a higher heeled shoe or lift the gown while you walk. Our staff will always discuss this with you during your appointment and help you practice walking with the gown length. Evidence of any alterations will mean a loss of your bond. Some hire bridal gowns can have a temporary hem alteration. This can only be done by Alison PS Gowns and is booked at the time of booking the gown. The temporary hem is charged per layer. It is removed once the gown is returned after the hire period.

Quite simply you make money by giving us your gown to hire out to other clients. Each time your gown is hired out, you get paid a percentage.

Any formal gown will be considered....Bridal, Ball, Black Tie, Cocktail, as long as it meets the strict criteria below. 1 - The gown must be in excellent condition. 2 - The gown must not be more than 3 years old. 3 - The gown must have proof of purchase or current value so a hire consignment fee can be created. 4 - The gown must be labelled from a known designer.

Firstly email images and details of your gown to info@alisonpsgowns.com. Images must show front, back, designer label, size and proof of purchase or value. Please explain in detail the condition of the gown. If you have had any alterations done to it etc. If we are happy to consider your gown, you will be invited to bring your gown in for a closer inspection. Once we have seen the gown and are happy to add it to the range, you will be asked to complete a Hire Consignment contract.

You will earn 1/3rd of the Hire Me fee each time the gown is hired out. The percentage is based on the fact that we will do everything for you. We will do the admin, marketing etc. Clients come to us not you. We process all hired out gowns including cleaning and any minor repairs after each hire. You can sit back and watch the money come in.

Like with any Hire Me gown, there is a risk that your gown may be damaged. This is why all gowns are hired out with a bond attached. Please read the Hire Me section of the FAQ page for more information regarding the bond. The main risk to consider as the owner of the gown, is if the gown is damaged beyond repair or not returned. In either case you will receive your 1/3rd of the hire fee, the 1/3rd maintenance fee, and the full bond. There is no additional compensation awarded. To date, this has never happened and is highly unlikely to happen. But it is a possibility that you must consider. The other risks are down to the gown's popularity. The more times it is hired out, the more likely it will deteriorate. The gown is cleaned after each hire, so embellishments may be lost or damaged over time. Most gowns will earn close to their full original value, so the risk is well worth the reward.

Since clients have the option to cancel a Hire Me gown, you will be paid once your gown has been returned from it's hire date. You can normally expect to receive your percentage within 3 days of the gown's return via bank transfer.

Yes, you can cancel your contract at any time and withdraw your gown as long as there are no bookings still to be completed. If there are future bookings, the gown will be taken off the Hire Me rail and website and will only be available to the client that has already booked to hire it. After that time, you can come and collect your gown and the contract will be cancelled.

Hire Me gowns are often sold if they do not have any bookings against them. In this case a fixed price will be agreed and put in your contract. We will always ask you for permission first as you may be happy to continue to earn more money from the hire consignment instead.

Please refer to the details on your chosen style for the correct size and not just assume you are the same size with every design. If you order the wrong size, you can return it to be exchanged for the correct size. However, you will have to pay the postage, so it is definitely a good idea to double check your measurements or contact us before you place the order.

Unfortunately, online images are never 100% true. Computers and phones can slightly change the image tones. Thankfully from my experience, the difference isn't usually far off. But if you are not happy with the colour when the gown arrives, you can send it back for a replacement.

Most orders are dispatched within 4 days of the order being processed. This means you can expect your order to arrive in less than 3 weeks. However, if we are out of stock and need to place the order with the designer first, your order may take up to 18 weeks. We will always notify you if the gown is going to be more than 3 weeks. Your parcel will be tracked to your door. If you are not in, the parcel will be taken to the nearest collection point.

In accordance with Australian Consumer Law, you cannot have a refund if you change your mind. Instead, the gown can be returned and exchanged for another gown, or a credit note can be issued for future use. There is no end date to a credit note. All gowns are made to the designer's own standard size chart. They are not made to measure, so you may still need minor alterations to fit you perfectly. For example, hems taken up, bodice waistline taken in. If the gown does not fit perfectly when you first try it on, it does not mean it has been made incorrectly. We encourage you to double check the size chart for every gown before you place your order. If the gown is faulty, for example, broken zip, or the gown has been made incorrectly, for example, but not limited to, uneven seams/hems, unfinished edges you can return if for a full refund of the product price (postage not included) as long as it meets the following criteria. 1. The gown must be returned within 14 days of delivery. 2. The gown must have all tags still attached, and in an unworn condition. This means there cannot be any make-up, stains, odours, or marks on the gown. If the gown shows any signs of being worn for more than a few minutes to try it on, the return may be refused. You are responsible for the return postage costs. Please make sure the parcel is tracked to ensure no loss along the way. All returns must be sent to Alison PS Gowns, 2/11 Robinson Road, Rockingham, WA 6168.